Refund Policy

1. Payment Structure

Deposit Requirements

To secure your service appointment and begin work, we require:

• 50% deposit for all services upon work order approval
• Remaining 50% due upon project completion
• Full payment required before vehicle release
• Insurance deductibles due at time of service (for insurance claims)

Accepted Payment Methods

• Cash
• Personal or business checks
• Credit cards (Visa, MasterCard, American Express, Discover)
• Debit cards
• Insurance company direct payments

2. Refund Eligibility

Before Work Begins

If you need to cancel your service before we begin work on your vehicle:

• Full refund minus a $50 administrative fee
• 24-hour notice preferred for cancellation
• Written cancellation required (email or signed document)
• Refund processed within 5-7 business days

After Work Has Begun

Once work has commenced on your vehicle:

• Partial refund available for uncompleted work
• Charges apply for completed work, materials used, and labor performed
• Vehicle assessment required to determine refund amount
• Minimum charges may apply for preparation work already completed

3. Service-Specific Refund Terms

Complete Paint Jobs

• Refunds available before surface preparation begins
• After preparation starts, charges apply for work completed
• No refunds once paint application has begun
• Quality issues addressed through warranty, not refunds

Custom Design Work

• Design consultation fees are non-refundable
• Refunds available before physical work begins
• Custom materials ordered specifically for your project are non-refundable
• Changes to approved designs may incur additional charges

Touch-Up Services

• Same-day services are generally non-refundable once completed
• Quality issues addressed immediately or through warranty
• Cancellation possible before work begins with full refund

Insurance Claim Work

• Refunds subject to insurance company approval
• Customer deductibles are non-refundable once work is completed
• Changes to insurance coverage may affect refund eligibility
• Supplemental payments handled according to insurance terms

4. Quality Satisfaction Policy

Our Commitment

We stand behind the quality of our work:

• Quality issues are addressed through correction, not refunds
• Warranty coverage applies to defects in materials and workmanship
• Customer satisfaction is our priority - we'll work to resolve any concerns
• Final inspection with customer before payment completion

Resolution Process

If you're not satisfied with our work:

1. Contact us immediately to discuss your concerns
2. We'll schedule an inspection to assess the issue
3. Corrective work will be performed at no additional charge if warranted
4. In rare cases where correction isn't possible, partial refunds may be considered

5. Non-Refundable Items and Services

The following are not eligible for refunds:

• Consultation fees for estimates and design work
• Custom-ordered materials specific to your project
• Completed services that meet quality standards
• Storage fees for extended vehicle storage
• Administrative fees for processing and documentation
• Third-party services arranged on your behalf

6. Refund Processing

Timeline

• Credit card refunds: 5-7 business days
• Check refunds: 7-10 business days
• Cash refunds: Available immediately during business hours
• Insurance refunds: Subject to insurance company processing times

Refund Method

Refunds will be processed using the same payment method as the original transaction. If this is not possible, alternative arrangements will be made with customer approval.

7. Dispute Resolution

Internal Resolution

We encourage customers to work with us directly to resolve any payment or refund disputes:

• Contact our management team immediately
• Provide detailed information about your concerns
• Allow reasonable time for investigation and response
• Work collaboratively toward a fair resolution

External Resolution

If internal resolution is not successful, disputes may be resolved through mediation or arbitration as outlined in our Terms of Service.

8. Special Circumstances

Force Majeure Events

In cases of natural disasters, government actions, or other circumstances beyond our control:

• Services may be delayed without penalty
• Refunds may be available if services cannot be completed
• Each situation will be evaluated individually
• Customer communication will be maintained throughout

Vehicle Damage or Loss

In the unlikely event of vehicle damage or loss while in our care, insurance coverage and appropriate compensation will be handled according to our liability policy and applicable insurance terms.

9. Contact Information for Refund Requests

To request a refund or discuss payment concerns, please contact us: